Frequently Asked Questions

Explore our FAQs for detailed insights on our products, services, and exceptional customer experiences. Get informed!

Indonesian furniture is renowned for its quality and craftsmanship. The industry’s export value reached USD $1.69 billion in 2018, with a positive growth trend predicted. Indonesia, especially Jepara, is a hub for high-quality wood furniture and contributes significantly to the global market.

Yes, PT Javell Living Indonesia specializes in high-quality furniture. We primarily use grade A teak wood, with options for B and C grades. Additionally, we incorporate various materials such as iron, aluminum, woven rope, and wicker in our designs.

Yes, our wood is legally certified. We adhere to the Indonesian Legal Wood Certification standards, ensuring our products are sourced ethically and sustainably.

We primarily use teak wood. Additionally, we utilize materials like mahogany, Mindi wood, iron, aluminum, woven rope, and wicker, offering diverse options to our customers.

Our MOQ is 1x20ft container, and we accept mix items. The production lead time for a 1x40ft container is approximately 8-12 weeks. The timeline may vary based on continuous orders and collaborations.

You can request a quote by reaching out to us via email or our website. Our dedicated team will promptly assist you with your inquiries and provide detailed quotations.

Yes, we welcome custom designs tailored to our customers’ specific preferences. Our skilled craftsmen can bring your unique furniture ideas to life.

Yes, we offer door-to-door delivery services in Malaysia. Our logistics team ensures secure and timely delivery of your furniture to your desired location.

We offer installation services based on our partners’ ability in specific countries. Please contact us to discuss the details, and we will accommodate your installation needs wherever possible.

Yes, we accept projects from all countries. Our global presence allows us to collaborate with clients worldwide, delivering high-quality furniture solutions tailored to their requirements.

Absolutely, we specialize in providing customized furniture solutions for commercial projects. Whether it’s hotels, resorts, or corporate spaces, we can tailor our designs to meet the specific needs of your business.

Yes, our expertise extends to crafting durable and weather-resistant outdoor furniture. We use materials designed to withstand varying outdoor conditions, ensuring longevity and aesthetic appeal.

Certainly, we can provide references from previous clients who have experienced our exceptional service and quality products. Please reach out to us, and we will be happy to share their testimonials.

Yes, we offer secure online payment options for our international clients, ensuring a seamless and hassle-free transaction process.

Absolutely, we can provide fabric swatches to help you choose the perfect upholstery for your furniture pieces. These swatches allow you to assess colors and textures firsthand.

Yes, we provide comprehensive after-sales support, addressing any queries or concerns you may have after purchasing our products. Our dedicated team is here to assist you.

Yes, we offer 3D renders and CAD drawings for custom designs, providing a visual representation of the proposed furniture pieces before production begins. Terms & Conditions apply.

Absolutely, we prioritize sustainability and work with certified wood suppliers who adhere to responsible forestry practices. Our commitment to eco-friendly sourcing is paramount.

Yes, we offer white label services, allowing furniture retailers to brand our products under their own label. This service facilitates customization and branding for retail partners.

Yes, our teak wood undergoes kiln-drying processes to enhance stability, minimize moisture content, and ensure longevity. Kiln drying is a crucial step in our manufacturing process.

Absolutely, we provide specialized packaging services tailored for international shipping. Our packaging ensures that the furniture arrives in pristine condition, regardless of the destination.

Yes, we can provide certifications such as FSC for our furniture, showcasing our commitment to responsible sourcing and environmental conservation.

Yes, we offer refurbishing services for older furniture pieces. Our skilled craftsmen can restore and revitalize furniture, extending its lifespan and maintaining its charm.

Certainly, we have the expertise to create furniture for limited edition or exclusive collections. We collaborate closely with clients to bring their unique concepts to fruition.

Yes, we offer fire-resistant options for our furniture, specifically designed for commercial spaces. These options adhere to safety standards and regulations, ensuring the well-being of occupants. Terms & Conditions apply.

Certainly, we provide design consultation services to help you conceptualize your ideal furniture pieces. Our experienced team can offer insights and suggestions tailored to your preferences.

PT Javell Living distinguishes itself through its commitment to quality, sustainable practices, and innovative designs. We prioritize customer satisfaction, ensuring every piece of furniture meets the highest standards.

Yes, we offer a warranty for our furniture products. The terms and duration of the warranty may vary based on the specific product. Please contact us for detailed warranty information.

Certainly, we welcome visitors to our factory or warehouse where you can explore our extensive range of furniture pieces in person. Our factory or warehouse provides a hands-on experience to help you make informed decisions.

Yes, we are committed to eco-friendly practices. We offer furniture options made from sustainable materials, minimizing environmental impact while maintaining exceptional quality.

Absolutely, we have experience in handling bulk orders for hospitality projects. Our streamlined production process allows us to fulfill large-scale orders efficiently.

Yes, we provide detailed maintenance guidelines for our furniture products. Following these guidelines ensures the longevity and pristine condition of your furniture.

Yes, we collaborate with interior designers to bring their visions to life. Our team works closely with designers, offering expertise and craftsmanship to realize their concepts.

Certainly, we have the capability to ship furniture to multiple locations worldwide. Our logistics network ensures timely deliveries to different destinations as per project requirements.

Yes, we include detailed assembly instructions with our furniture. These instructions guide you through the assembly process, making it convenient for you.

Yes, PT Javell Living is actively involved in CSR initiatives, supporting local communities and promoting sustainable practices within the furniture industry.

Absolutely, we provide custom finishes for furniture pieces, allowing clients to choose from a variety of stains, paints, and varnishes. Custom finishes add a personalized touch to our creations.

Yes, we can incorporate LED lighting into furniture designs, creating unique and aesthetically appealing pieces. LED lighting enhances ambiance and adds a modern touch to furniture. Terms & Conditions apply.

Certainly, we offer biophilic design options, bringing elements of nature into indoor spaces. Biophilic designs promote well-being and connectivity with nature, enhancing the overall atmosphere.

Yes, we specialize in providing furniture solutions for outdoor cafes and restaurants. Our designs are weather-resistant and durable, perfect for alfresco dining spaces.

Absolutely, we cater to the unique requirements of cruise ships and luxury yachts. Our furniture for marine applications adheres to stringent quality and safety standards.

Certainly, we can incorporate sustainable fabrics into furniture upholstery. Our eco-friendly options promote sustainable living and align with environmentally conscious choices.

Yes, we offer maintenance contracts for commercial projects, ensuring that furniture remains in optimal condition. Regular maintenance extends the lifespan of our products. Terms & Conditions apply

Absolutely, we specialize in providing furniture solutions for collaborative workspaces and co-working offices. Our designs encourage collaboration, creativity, and flexibility.

Yes, we offer installation services for international projects. Our skilled installation team ensures that furniture is set up professionally, regardless of the project location. Terms & Conditions apply

Certainly, we can provide testimonials from previous international clients who have experienced our exceptional services and premium furniture products. Please contact us, and we will be happy to share their feedback and experiences.

Jl. KH. Abdullah Faqih No.05/RW.01, Karang Anyar, Kecapi, Kec. Tahunan, Kabupaten Jepara Jawa Tengah 59429- Indonesia

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